Refund Policy

At Abby’s Butter, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Our Refund Policy outlines the terms and conditions for receiving a refund for your purchase. Please read this policy carefully before making a purchase.

Eligibility:

• To be eligible for a refund, the item must be returned within [insert number of days, e.g., 30 days] of the original purchase date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products may be exempt from being returned for a refund due to hygiene reasons or other restrictions. These exclusions will be clearly stated on the product page.

Refund Process:

1. Initiating a Refund: To initiate a refund, please contact our customer support team at connect@abbysbutter.com to request a return authorization.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
4. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
5. Refund Issuance: If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.

Exclusions:

• Items returned after the specified return period may not be eligible for a refund.
• Shipping and handling fees are non-refundable unless the return is due to an error on our part.
• Gift cards, downloadable software, and certain perishable goods are non-refundable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Customer Support:

• Our dedicated customer support team is available to assist you with any questions or concerns regarding your refund or return.
• Please do not hesitate to reach out to us at [insert contact information].

At Abby’s Butter, we value your satisfaction and strive to provide a hassle-free refund process. If you have any further questions about our Refund Policy, please feel free to contact us.

Abby’s Butter – Your Satisfaction Guaranteed!